FAQs

. How can I contact customer care?
You can reach our customer care team through the following channels:

• Email: zanilibas@gmail.com
• Phone: 0300 8435433
• Website: www.zlcstor.com

2. What is your return and exchange policy?
We offer a hassle-free return and exchange policy within 7 days of receiving your order. Items must be unused, with tags intact, and in their original packaging. Please contact our customer care team for assistance.

3. Do you offer free delivery?
Yes, we provide free home delivery on all orders across Pakistan.

4. How long does it take to receive my order?
Orders are usually processed and shipped within 2-3 business days. Delivery times may vary depending on your location, but typically take 3-5 business days.

5. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to track your package.

6. What payment methods do you accept?
We accept a variety of payment methods, including Cash on Delivery (COD), bank transfers, and online payments through secure gateways.

7. Do you offer international shipping?
Currently, we only offer shipping within Pakistan. We are working to expand our services to international locations soon.

8. How do I know my size?
We have a detailed size chart available on each product page. Please refer to it before placing your order to ensure the best fit.

9. Can I cancel or modify my order?
You can cancel or modify your order before it has been shipped. Please contact our customer care team as soon as possible to make changes.

10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer care team immediately. We will guide you through the process of returning the product and arranging a replacement or refund.